Broadband bills a struggle
Thinkbroadband.com, which carried out the research, warned that people were signing up to deals which offer an initial period free – then found they were left with higher charges once the discount period comes to an end.
Sebastien Lahtinen, co-founder of thinkbroadband.com, comments: “This finding alludes to the fact that customers are perhaps unknowingly falling foul of clever marketing. Consumers often sign up for packages during a special offer when a lower price is offered for six or 12 months; the problem sets in when this agreed period ends and customers are left with a higher price to pay.”