ScotRail passenger satisfaction slumps to 14-year low
Passenger satisfaction with ScotRail has "significantly declined" to its worst level since 2002, watchdog Transport Focus announced today.
The proportion of customers who were happy with the train operator's service slumped to 83 per cent in the latest independent official survey carried out last autumn.
This compares to 87 per cent in spring last year, and 90 per cent in autumn 2015, watchdog Transport Focus said.
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Hide AdIt compares to Scotland-London operator Virgin Trains East Coast scoring 91 per cent - its best figure for three years.